Landelijk Netwerk Mathematische Besliskunde
Course SOM: “Service Operations Management”
| Time: |
Monday 15.00 – 16.45 (February 21 - April 18). |
| Location: |
Mathematical Building, Room 611AB, Budapestlaan, de Uithof, Utrecht |
| Lecturers: |
Prof.dr. G.M. Koole and dr. R. Bekker (Vrije
Universiteit Amsterdam) |
Course description:
We study applications of stochastic models in the service sector, mainly
revenue management and applications in call centers. Although the emphasis
is on the stochastic models, we discuss also relevant statistical and
mathematical programming problems.
Literature:
Lecture notes: Optimization of Business Processes: An Introduction to
Applied Stochastic Modeling, G.M. Koole, 2006.
Prerequisites:
Basic probability theory, Markov processes, elementary queueing theory
(Erlang B and C, Pollaczek-Khintchine).
Examination:
Take home problems.
Address of the lecturers:
Prof.dr. G.M. Koole
Vrije Universiteit Amsterdam, De Boelelaan 1081a, 1081 HV Amsterdsam
Phone: 020 - 5987755
E-mail: koole@few.vu.nl
Dr. R. Bekker
Vrije Universiteit Amsterdam, De Boelelaan 1081a, 1081 HV Amsterdsam
Phone: 020 - 5987755
E-mail: rbekker@few.vu.nl
|
